# Frequently Asked Questions (FAQ)
Welcome to the Trendsloom FAQ page! Here you’ll find answers to the most common questions regarding our products, shipping, returns, and ordering process.
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### 1. SHIPPING & DELIVERY
**Q: How much does shipping cost?**
A: Standard shipping is 100% FREE on all orders across the United States. There are no hidden fees or minimum order requirements.
**Q: How long will it take to receive my order?**
A:
* **Order Handling Time:** 1 – 3 business days (Monday – Friday)
* **Transit Time:** 4 – 8 business days (Monday – Friday)
* **Total Estimated Delivery Time:** 5 – 11 business days.
**Q: Do you provide tracking information?**
A: Yes! Once your order has been processed and shipped, you will receive an email with your tracking number and a link to track your order in real-time.
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### 2. RETURNS & REFUNDS
**Q: What is your return policy?**
A: We offer a hassle-free **30-day money-back guarantee**. You have 30 days from the date you receive your item to request a return.
**Q: Is there any fee for returns?**
A: No. Return shipping is **FREE**, and we charge **$0.00 in restocking fees**.
**Q: How do I initiate a return?**
A: Simply contact our support team at **support@trendsloom.com** with your order number and reason for the return. We will email you a pre-paid return shipping label along with instructions.
**Q: How long does it take to receive my refund?**
A: Once we receive and inspect your returned item, your refund will be processed back to your original payment method within **5 – 7 business days**.
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### 3. ORDERS & PAYMENTS
**Q: What payment methods do you accept?**
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as secure digital payment options like Apple Pay, Google Pay, and PayPal.
**Q: Can I change or cancel my order after placing it?**
A: Yes, you can request an order cancellation or address update within **12 hours** of placing your order by emailing support@trendsloom.com. Once an order has been processed or shipped, it cannot be canceled and must follow our standard Return Policy.
**Q: What if I receive a damaged or incorrect item?**
A: Please inspect your package upon arrival. If your item is damaged, defective, or incorrect, send us an email at support@trendsloom.com with photos of the product, and we will send a replacement or grant a full refund immediately.
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### 4. CONTACT & BUSINESS INFORMATION
**Q: How can I contact customer support?**
A: You can reach out to us anytime via email at **support@trendsloom.com**. Our support hours are Monday through Friday, 9:00 AM – 5:00 PM EST. We aim to respond to all inquiries within 24 business hours.
**Q: Who owns and operates Trendsloom?**
A: Trendsloom is owned and operated by **FITZGERALD IT SYSTEMS LLC**, located at 1005 Halali Springs Rd, Evans, GA 30809, United States.