Frequently Asked Questions
1. What is your return policy? We offer a 30-day return policy. You can request a return within 30 days of receiving your order. Items must be in new, unused condition with original packaging.
2. How do I initiate a return? To start a return under our 30-day return policy, please email our support team at support@trendsloom.com with your order number. We will guide you through the return steps via email.
3. Are there any restocking fees? No, we do not charge any restocking fees ($0.00 Restocking Fee).
4. How long does it take to receive my refund? Once your return is inspected and approved, the refund will be processed back to your original payment method within 5 to 7 business days.
5. How can I contact customer support? You can reach us by email at support@trendsloom.com. Our support team is available Monday through Friday, 9:00 AM – 5:00 PM (EST).